Frequently Asked Questions
Welcome to Coleman Shop’s FAQ! We’re your trusted partner for premium camping gear, delivering adventure-ready equipment to outdoor enthusiasts worldwide. Below you’ll find answers to our most common questions about products, shipping, returns and more.
About Coleman Shop
Who is Coleman Shop for?
Our target adventurers include:
- Weekend campers and outdoor enthusiasts
- Backpackers preparing for extended expeditions
- Families planning camping trips
- Budget-conscious outdoor lovers who still want quality gear
- Global travelers needing reliable equipment
What’s Coleman Shop’s style?
Our store combines:
- Rugged reliability – Products built for outdoor challenges
- Adventure-focused – Everything designed with real outdoor needs in mind
- Global accessibility – Shipping worldwide (with some exceptions)
- Value-conscious – Quality gear at fair prices with budget shipping options
Product Questions
What types of products do you offer?
Our adventure gear includes:
- Air Mattresses (various models)
- Camp Bedding solutions
- Camping Kitchen equipment
- Pop Up Canopies
- Tents for all camping needs
How do I choose the right tent/air mattress for my needs?
Consider these factors:
- Group size: Number of people needing accommodation
- Seasonality: 3-season vs 4-season gear
- Weight: Important for backpacking vs car camping
- Setup: Ease of assembly for your skill level
Shipping & Delivery
Where do you ship to?
We ship globally to most countries, excluding some Asian regions and remote areas. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two adventure-ready shipping methods:
- Standard Shipping ($12.95 USD)
- Carrier: DHL or FedEx
- Delivery: 10-15 days after dispatch
- Best for: When you need gear within a predictable timeframe
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery: 15-25 days after dispatch
- Best for: Budget-conscious adventurers planning ahead
How can I track my order?
You’ll receive tracking information via email as soon as your adventure gear hits the road. This typically happens within 1-2 business days after you place your order.
Returns & Exchanges
What’s your return policy?
We stand behind our gear with a 15-day return window from delivery date. Requirements:
- Original packaging must be intact
- Items must be unused and in original condition
- Return shipping costs may apply (see our full policy for details)
What if my gear arrives damaged?
All shipments are fully insured against loss or damage in transit. If your adventure gear arrives damaged:
- Contact us immediately at [email protected]
- Include photos of the damaged item and packaging
- We’ll arrange for replacement or refund
Payments
What payment methods do you accept?
We accept all major payment methods to make checkout as smooth as setting up camp:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is as important to us as the quality of our adventure gear.
Contact & Support
How can I contact Coleman Shop?
Our team of fellow outdoor enthusiasts is ready to help:
- Email: [email protected]
- Physical Address: 4486 Deer Haven Drive, Greenville, US 29601
Didn’t find the answer you’re looking for? Our adventure-ready support team is standing by to help with any other questions about your outdoor gear needs. Contact us at [email protected] and we’ll get back to you faster than you can pitch a tent!