Shipping & Returns Policy

Your Adventure Starts Here

At Coleman Shop, we’re committed to getting your outdoor gear to you as quickly as the call of the wild. Whether you’re stocking up for a camping trip or upgrading your outdoor setup, our shipping and returns policies are designed with adventurers in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking included

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Our Hassle-Free Return Policy

We stand behind our gear like we stand behind a well-built campfire. If your purchase doesn’t meet your wilderness expectations, we’ll make it right.

Important Hygiene Notice:

Due to hygiene reasons, air mattresses and camp bedding can only be returned if unopened in their original packaging. All other gear is returnable within 15 days of receipt.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Contact our gear experts within 15 days of receiving your order by emailing [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Sample Email:

Subject: Return Request - Order #[Your Order Number]

Hello Coleman Team,

I'd like to initiate a return for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preference: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps.

Best,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Gear

Once approved, repackage the item(s) with:

  • All original packaging and tags
  • Include the packing slip or a note with your order number
  • For exchanges, specify the replacement item

Step 3: Ship It Back

Send your return package to:

Coleman Shop Returns
4486 Deer Haven Drive
Greenville, US 29601

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Note: Shipping charges are non-refundable, except for defective items.

Exchanges

For exchanges:

  • Follow the standard return process
  • Clearly indicate the replacement item
  • We’ll ship your new item once the return is processed
  • Expedited shipping options available for faster turnaround

Pro Tip: Before returning, check our Camping Kitchen and Pop Up Canopies sections – you might find the perfect alternative gear for your next expedition!

Need Help?

Our outdoor-loving support team is ready to assist with any shipping or return questions. Reach us at [email protected] – we respond faster than you can pitch one of our premium tents!

Now get back to planning your next great adventure – we’ll handle the logistics while you handle the wilderness.